Privacy Policy

1. Introduction

PaperBanana ("we," "us," or "our") operates the website at paper-bananas.com and the PaperBanana platform (the "Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service. By using PaperBanana, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your email address, display name, and authentication credentials. If you sign in through a third-party provider (such as Google or GitHub), we receive your basic profile information from that provider.

2.2 Payment Information

When you purchase a subscription or credit pack, payment details are processed securely by our third-party payment providers (Stripe, PayPal). PaperBanana does not store your full credit card number, bank account details, or PayPal credentials on our servers.

2.3 Content You Upload

Our Service allows you to upload text descriptions (for AI Diagram Generator and AI Figure Captioning), reference images (for Reference Image Upload and Edit Region), and other inputs used to generate diagrams. These files are processed on our servers to deliver the requested output.

2.4 AI-Generated Content

When you use our AI tools, the generated outputs (diagrams, figures, captions) are stored in your account so you can access, download, and manage them.

2.5 Usage Data

We automatically collect technical information including your IP address, browser type, device information, operating system, pages visited, and interactions with the Service. We use cookies and similar technologies to gather this data.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service and all its tools.
• Process your text descriptions, reference images, and other inputs to generate AI-powered diagrams and figures.
• Process payments and manage your subscription or credit balance.
• Send you important account notifications, service updates, and security alerts.
• Respond to your support requests and inquiries.
• Analyze usage patterns to improve the performance and user experience of our tools.
• Detect and prevent fraud, abuse, and unauthorized access.

4. Data Storage and Security

All data is transmitted using TLS/SSL encryption. Your uploaded reference images, text descriptions, and generated diagrams are stored on encrypted servers. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized personnel who need it to operate the Service.

5. Data Retention

We retain your account information for as long as your account is active. Uploaded reference images used for diagram generation may be automatically deleted from our servers after processing is complete or after a defined retention period. AI-generated diagrams and figures remain in your account until you choose to delete them. If you delete your account, we will remove your personal data and content within 30 days, except where retention is required by law.

6. How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers - We work with third-party service providers (hosting, payment processing, analytics) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements - We may disclose your information when required by law, legal process, or government request.
• Business Transfers - In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
• With Your Consent - We may share your information for other purposes with your explicit consent.

7. AI Training

PaperBanana does not use your uploaded reference images, text descriptions, generated diagrams, or personal data to train our AI models without your explicit consent. Your academic work remains yours.

8. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how you use the Service. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the Service.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access - Request a copy of the personal data we hold about you.
• Correction - Request correction of inaccurate or incomplete data.
• Deletion - Request deletion of your personal data and uploaded content.
• Portability - Request your data in a structured, machine-readable format.
• Objection - Object to certain processing of your data.
• Withdrawal of Consent - Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at support@paper-bananas.com. We will respond within 30 days.

10. International Data Transfers

PaperBanana may process your data in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws, including GDPR where applicable.

11. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the Service or via email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@paper-bananas.com.